DIGITALISASI PELAYANAN PUBLIK DI DINAS KEPEDUDUKAN DAN PENCATATAN SIPIL KOTA PALEMBANG
Kata Kunci:
Keywords: Digitalisasi, Pelayanan Publik, Pelayanan PrimaAbstrak
Abstrak
Pada zaman teknologi yang kian maju ini, pemerintah dituntut untuk melakukan inovasi dalam pemberian pelayanan kepada publik. Salah satu bentuk inovasi dapat dilakukan dalam pelaksanaan e-government. Penerapannya, memanfaatkan teknologi dan perlu didukung oleh ketersediaan infrastruktur dan sumber daya manusia yang memadai. Indonesia telah memprakarsai kebijakan pemanfaatan TIK untuk membangun Electronic Government for Good Governance yang terintegrasi mulai dari pemerintah daerah hingga pusat. Tujuan penelitian ini untuk mengetahui Digitalisasi Pelayanan Publik di Dinas Kependudukan dan Pencatatan Sipil Kota Palembang. Metode yang digunakan dalam penelitian ini adalah metode kualitatif deskriptif. Data didapat dari hasil wawancara, catatan lapangan, dokumentasi baik dokumen didapat dari online dan didapatkan langsung dari informan. Teknik pengumpulan data dilakukan secara triangulasi. Hasil penelitian ini menemukan bahwa Pelayanan di Dinas Kependudukan dan Pencatatan Sipil Kota Palembang membagi 9 (Sembilan) UPT dan layanan dialihkan ke layanan online agar layanan administrasi kependudukan lebih efektif dan efisien, namun Dinas Kependudukan dan Pencatatan Sipil Kota Palembang memiliki keterbatasan aparat dalam menjalankan tugas, pengelolaan data administrasi kependudukan belum sepenuhnya profesional, hal ini dikarenakan jumlah aparat dan data kependudukan tidak seimbang. Hal ini terlihat dari data kependudukan yang dioleh cukup besar namun jumlah aparat terbatas sehingga waktu penginputan data tidak cepat dan tidak sesuai dengan waktu yang telah ditentukan.
Referensi
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